What We Do

Six things. We do them right.

Plumbing is a six-job trade for a residential shop. Emergency, drain, water heater, sewer line, fixture install, gas line. We do them all, we price them up front, and we tell you which one you actually need.

A residential plumber's work fits into six buckets. The shops you should worry about are the ones that try to invent a seventh. We don't sell "preventive plans" that cost more than the problem they prevent. We don't sell whole-home water purification systems door-to-door. We don't charge a separate "estimate fee" on top of a "trip fee" on top of a "diagnostic fee." Six services, one license, one truck pulling into your driveway.

What follows is the catalog. Each service has its own detail page with pricing transparency, FAQs, and a question-led explainer. Pick the one that fits what's wrong, or call the emergency line and we'll figure out which one it is together.

No. 01

Emergency Repair

Burst supply lines. Sewer backups. Water-heater leaks. No hot water during a cold snap. Active flooding from any fixture. We answer the emergency line 24 hours, 7 days, including holidays — including Christmas. Average pickup time is 38 seconds. Average inside-I-485 arrival is 47 minutes.

The after-hours rotation goes through every senior tech on the team. When you call at 2am, you are talking to a Mercer plumber, not a national dispatch center. The tech triages, decides whether your situation can wait until 7am or needs an immediate dispatch, and tells you what to do in the meantime (shut off the main; throw old towels at it; do not run any more water).

After-hours dispatch: $129, waived if repair exceeds $400. Emergency rate: $185/hr, 1-hour minimum. Diagnostic: $69, applied to repair.

Drain Cleaning

Kitchen-sink slow drains, bathtub backups, washing-machine standpipe overflows, and main-sewer-line obstructions. We snake what should be snaked, hydro-jet what should be jetted, and run a camera down the line when the symptoms don't match the diagnosis. We will tell you up front which of the three you need and why.

Charlotte's older neighborhoods — Plaza Midwood, Dilworth, Elizabeth, Myers Park — run original cast-iron drain stacks that are now 70-100 years old. Tree roots find them. We've pulled three-foot chunks of root system out of mains that homeowners thought were "just a slow drain."

Standard drain cleaning: $189 base. Camera inspection add-on: $279. Hydro-jetting: $385–$520. No surprise add-ons.

Water Heaters

Tank and tankless install, repair, and replacement. We carry the most common residential tank sizes (40-gallon and 50-gallon gas + electric) on Truck 4, so most failed-heater calls inside Charlotte get same-day swap-outs. Tankless installs are scheduled because they need permit pulls and a longer install window.

If your unit is under ten years old we will repair before we replace — every time. We are not the shop that quotes you a $2,000 new tank when you needed a $180 thermostat. Hector handles all our tankless work and holds current Navien, Rinnai, and Rheem manufacturer certifications.

Standard 50-gallon tank install: $1,840. Tankless install: $4,200–$5,800. Repair diagnostic: $69, applied to repair.

Sewer Line

Camera inspection of the main, spot repair where appropriate, trenchless cured-in-place pipe lining where the line is structurally intact, and full open-trench replacement where it isn't. We do not quote sewer-line work over the phone. We have to look at it with the camera first. Anyone who quotes you a number for that job before they see it is guessing.

Charlotte's pre-1980 cast-iron and Orangeburg sewer mains are the highest-failure-rate lines in our service area. We pull permits with Mecklenburg County for every replacement and we do not start digging without one.

Camera inspection: $279. Spot repair: $1,400–$3,600. Trenchless lining: $4,800–$9,200. Full replacement: $6,500–$14,000.

Fixture Install

Faucets, toilets, garbage disposals, shower valves, bidets, pot fillers, washing-machine hookups, and remodel rough-ins. We will install the fixture you bought from Home Depot, we will source the fixture for you, or we will tell you honestly which one of those two will give you fewer problems three years from now.

Most single-fixture installs are quoted before the truck leaves the shop. Remodel rough-ins are quoted on a fixed-bid basis after a site visit. We do not bill remodel work hourly because that's how customers get surprised.

Faucet swap: $185–$285. Toilet install: $245–$385. Garbage disposal: $295. Shower valve: $385–$650. Rough-ins: fixed bid.

Gas Line

Gas-line install and repair for ranges, dryers, water heaters, outdoor cooktops, and fireplace conversions. Every gas-line job we do is permit-pulled with Mecklenburg County and code-inspected before we connect the appliance. Pressure-tested with the inspector standing in your kitchen. No exceptions.

If you smell gas right now, hang up the phone and call 911 first, then us. Do not attempt to diagnose a suspected gas leak yourself. We will dispatch immediately when 911 clears the structure.

Gas appliance hookup: $385–$650. New gas-line run: $850–$2,400 depending on routing.

Not sure which service you need?

(704) 555-0193 Or schedule a non-emergency visit →